I can’t remember the paaaword for my HP printer

[Lian90]

my mom gave me the printer and she does not remember the password for the WiFi network so I can connect to the internet and get the app to find my printer help!!

[Sneha_01]

HI @Lian90,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you can't remember the password for your Wi-Fi network and need to connect your HP printer, here are some steps you can take:

1. Check Your Wi-Fi Router

• Look for a sticker on the back or bottom of your Wi-Fi router. It often has the default Wi-Fi network name (SSID) and password.
• If the password has been changed from the default, you may need to access the router settings.

2. Access Router Settings

1. Connect to the Router:
   • Use a computer or device that is already connected to the Wi-Fi network.
2. Open a Web Browser:
   • Type the router's IP address into the address bar. Common addresses are 192.168.1.1 or 192.168.0.1. You can often find this information in the router's documentation.
3. Log In:
   • Enter the router's admin credentials (if you don’t know them, they might be on the sticker as well).
4. Find the Wi-Fi Settings:
   • Navigate to the wireless settings section to find the Wi-Fi password.

3. Reset the Router

• If you can’t access the router settings and still can’t find the password, you may need to reset the router to factory settings. This will reset the Wi-Fi name and password to the default values (check the router documentation for details).
• Note: This will affect all devices connected to the network.

4. Connect the Printer

• Once you have the Wi-Fi password, go to your HP printer’s control panel:
  • Select the Setup or Network menu.
  • Choose Wireless Setup Wizard and follow the prompts to enter the Wi-Fi password.

5. Use HP Smart App

• After connecting your printer to Wi-Fi, download the HP Smart app on your smartphone or computer to manage the printer settings and print.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support