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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I can't scan to email or computer

Create an account on the HP Community to personalize your profile and ask a question
10-16-2020 09:58 AM
Hi @bb17-_,
I'd like to help!
Could please print and share the network configuration page
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Make sure that there is U.S. Letter or A4 size, unused, plain paper in the input tray.
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On the printer control panel, swipe the display to the left, and then touch Setup (
).
The Setup menu displays.
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Touch Reports, and then touch Network Configuration Report.
A Network Configuration Page prints.
The printer prints two pages of information.
Figure : Example of a Network Configuration Page
Meanwhile , try an RPC
To prepare your printer for a wireless connection, restart the printer, computer, and router.
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 10 seconds.
- Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
- Turn on the computer.
Hope this helps! Keep me posted.
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