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‎07-05-2023 06:13 PM

HP Recommended
Product: HP LaserJet Pro MFP M29w Printer

Hi I am unable to download drivers on chrome, I get an error saying the app you're trying to install is not an approved microsoft app

Category:
1 REPLY 1

‎07-10-2023 05:20 PM

HP Recommended

Hi @irishgary,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP LaserJet Pro MFP M29w Printer. install drivers I will help you to get a resolution to resolve the issue.

Don't worry I'll try to help you out.

 

Try the steps recommended below.

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

 


A_Gayathri
HP Support Community Administrator.
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