I cannot login to hp smart

[Agus05]

Hi community please help to solve issue when I try to print a document from My cel phone using HP Smart this asked me to login then I tried to login with My userid and password already registered  but got this error mensaje: 

Se ha producido un error

Estamos experimentando problemas de conectividad en relación con el acceso a la cuenta. Esto puede pasar si está conectado a una VPN. Salga de la configuración e inténtelo de nuevo más tarde.

Si sigue teniendo problemas de configuración, póngase en contacto con el servicio de asistencia de HP.

Código de error: OW_500_OWSID00001 Guarda este código si necesitas contactar con el soporte de HP.

[Sneha_01]

Hi @Agus05 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a connectivity issue while trying to use the HP Smart app to print from your phone. Here are some steps you can try to resolve this problem:

Check VPN Settings:

• If you're using a VPN, disconnect from it and try logging in again. The app may have trouble connecting to HP's servers while a VPN is active.

Check Internet Connection:

• Ensure your phone has a stable internet connection. Switch between Wi-Fi and mobile data to see if that helps.

Update the HP Smart App:

• Make sure you have the latest version of the HP Smart app installed. Go to the app store on your device and check for updates.

Clear App Cache (if applicable):

• For Android users, you can go to Settings > Apps > HP Smart > Storage, then select Clear Cache.

Restart the App:

• Close the HP Smart app completely and reopen it. Try logging in again.

Reinstall the App:

• If the problem persists, uninstall the HP Smart app and then reinstall it from your app store.

Try a Different Account:

• If possible, try logging in with a different HP account to see if the issue is account-specific.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support