• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-27-2025 03:43 PM

HP Recommended
Product: HP OfficeJet 8015e All-in-One Printer
Operating System: Microsoft Windows 11

When I download course content or try to name a file, the window pops up for me to name the file and I can name it, but when I want to print the download or file, what I just named the file disappears and asks me to name the file again. The ultimate result is that I cannot print anything. Nothing. I just started a new summer semester and I don't know how to get my printer to accept a file name and print the content.

 

Reply
1 REPLY 1

‎05-27-2025 06:20 PM

HP Recommended

Hi @Lenny112 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJ8010/Full_Webpack-49.10.4647-OJ8010_Full_Webpac...

 

Then you can follow steps from the next video:

>> https://www.youtube.com/watch?v=_Q7QahMeujQ&ab_channel=Am

  •  

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif,.,.,.

.
@ferRX / I am a volunteer posting answers on my own time.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.