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HP Recommended
HP OfficeJet 8015e All-in-One Printer
Microsoft Windows 11

When I download course content or try to name a file, the window pops up for me to name the file and I can name it, but when I want to print the download or file, what I just named the file disappears and asks me to name the file again. The ultimate result is that I cannot print anything. Nothing. I just started a new summer semester and I don't know how to get my printer to accept a file name and print the content.

 

1 REPLY 1
HP Recommended

Hi @Lenny112 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/OJ8010/Full_Webpack-49.10.4647-OJ8010_Full_Webpac...

 

Then you can follow steps from the next video:

>> https://www.youtube.com/watch?v=_Q7QahMeujQ&ab_channel=Am

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Best regards,

ferRX.

dodecaedroh.gif,.,.,.

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@ferRX / I am a volunteer posting answers on my own time.
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