I cannot print any thing from wireless/online

[sakshi26]

I have  hp deskjeet 4800 printer series and I cannot print anything wireless , I have checked everything but still its not working 

[Nal_NR]

Hi @sakshi26,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP DeskJet 4800 series printer is not printing wirelessly, there are several troubleshooting steps you can follow to identify and resolve the issue. Here’s a comprehensive guide:

Step 1: Check Network Connection

Ensure Printer is Connected to Wi-Fi:

• On the printer's control panel, navigate to the wireless settings menu.
• Confirm that the printer is connected to your Wi-Fi network. If not, follow the on-screen instructions to connect it.

Ensure Device is on the Same Network:

• Ensure the device you're printing from (computer, phone, tablet) is connected to the same Wi-Fi network as your printer.

Step 2: Restart Devices

Restart Printer:

• Turn off your printer, wait for 30 seconds, and then turn it back on.

Restart Router:

• Restart your Wi-Fi router by unplugging it, waiting for 30 seconds, and plugging it back in.

Restart Device:

• Restart the device you are printing from.

Step 3: Run the HP Print and Scan Doctor

Download and Install:

• Download the HP Print and Scan Doctor on your computer.

Run the Tool:

• Open the tool and click "Start".
• Select your HP DeskJet 4800 printer and follow the on-screen instructions to diagnose and fix any issues.

Step 4: Reconnect the Printer

1. Remove and Re-add Printer:
   • On your computer, go to "Settings" > "Devices" > "Printers & Scanners".
   • Select your HP DeskJet 4800 printer and click "Remove device".
   • Click "Add a printer or scanner" and follow the instructions to re-add your printer.

Kindly check the next set of steps in the next post..  

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @sakshi26,

Please find the next set of steps below. 

Step 5: Update Printer Drivers and Firmware

Update Drivers:

• Go to the HP Support website and download the latest drivers for your HP DeskJet 4800 series printer.
• Install the drivers on your computer.

Update Firmware:

• Check for firmware updates for your printer and install them if available. Click here

Step 6: Check Printer Settings

Check Printer Status:

• Ensure the printer is set as the default printer on your computer.
• Make sure the printer is not set to offline mode.

Print a Wireless Network Test Report:

• On the printer's control panel, navigate to the wireless settings menu.
• Print a wireless network test report to check the connection status and any error messages.

Step 7: Use HP Smart App

Install HP Smart App:

• Download and install the HP Smart app on your mobile device or computer.

Set Up Printer:

• Open the HP Smart app and follow the instructions to set up your printer on the network.

Step 8: Check Firewall and Antivirus Settings

Disable Firewall Temporarily:

• Temporarily disable any firewall or antivirus software on your computer to see if it is blocking the printer's connection.

Allow Printer through Firewall:

• Add exceptions for the printer software in your firewall and antivirus settings.

If the issue persists after trying all the steps above, consider contacting HP phone Support for further assistance, or to the nearest service center. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.