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- I cannot print from an email but can directly from my comput...

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09-15-2024 10:12 AM
Hi @NPTBIZ ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you're having trouble printing directly from an email but can print from other sources. Here are a few things to check and try:
Check Email Printer Settings:
- Make sure you're using the correct printer when selecting the print option from your email. Sometimes the default printer might not be set correctly.
Update Printer Drivers:
- Ensure that your printer drivers are up to date. Visit HP's support website to download the latest drivers for your HP OfficeJet Pro 8025e.
Use the HP Smart App:
- If you're using the HP Smart app, try printing from there directly. The app often handles various document types more smoothly.
Check Email Client Settings:
- If you're using a web-based email client (like Gmail, Outlook.com), try accessing your email from a different browser or clearing the browser cache.
Try a Different Email Client:
- If you're using an email client (like Outlook or Thunderbird), ensure it's properly configured and up to date.
Check Email Format:
- Make sure the email format (HTML, rich text, etc.) is compatible with your printer. Sometimes formatting issues can prevent printing.
Test with Another Email:
- Try printing an email from a different sender or with a different attachment to see if the issue persists.
Printer Settings:
- Check the printer settings for any specific configurations related to email printing.
Refer to this document: HP OfficeJet Pro 8025e All-in-One Printer User manual
HP Printers - Scan to Email Cannot Access Email Accounts
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.