I cannot use WI-FI direct to print on new HP Smart Tank 5100 from HP Laptop 17z-cp000

[Ed308]

                                             I select  right network I cannot enter the whole password ( it has 12 digits) it let me enter only 8 digits.

                                             I have "Wrong password " message.

[Raj_05]

Hi @Ed308,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you are trying to connect your HP Smart Tank 5100 printer to a Wi-Fi network and are encountering a problem where you can only enter 8 digits of a 12-digit password, it might be due to a limitation or setting on the printer itself. Here are some steps you can take to resolve the issue.

• Check Printer's Capabilities: Confirm that your HP Smart Tank 5100 printer can handle 12-digit Wi-Fi passwords. Most modern printers should be able to handle longer passwords, but it's a good idea to verify this in your printer's documentation or settings.
• Printer Keyboard Limitations: Some printers have a limited character input interface for Wi-Fi setup, such as a numeric keypad. In such cases, you may need to enter the password using this limited interface. If it only allows 8 digits, you might need to enter the first 8 digits of your 12-digit password, and then the remaining digits in a subsequent step.
• WPS (Wi-Fi Protected Setup): If the printer supports WPS, you can use this feature to connect to your Wi-Fi network without entering the full password manually. To use WPS, you typically press the WPS button on your router and then within a certain time frame, initiate the WPS setup on your printer. This should connect your printer to the Wi-Fi network without entering the password.
• Check Password Entry Sequence: Ensure that you're entering the first 8 digits correctly. Sometimes, a small mistake can result in a "Wrong password" message. Double-check the password for accuracy.
• Printer Firmware Update: Ensure that your printer's firmware is up to date. HP may release updates to fix bugs or improve functionality, including password input limitations.

Remember that it's important to enter your Wi-Fi password accurately and securely. If your printer does not support 12-digit passwords due to a limitation, you might consider changing your Wi-Fi password to a shorter one that your printer can handle while still maintaining the security of your network. However, it's generally recommended to use longer, more complex passwords for better security.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support