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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I cant connect my printer to new router

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09-17-2024 01:55 PM
Hi @Brett13,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you’re having trouble connecting your HP DeskJet 2720e printer to a new router, follow these steps to get it connected:
**1. Prepare for Setup
**1. Check Printer and Router:
- Power On: Ensure your HP DeskJet 2720e printer is powered on.
- Router: Make sure your new router is working correctly and is connected to the internet.
**2. Connect Printer to Wi-Fi
Using the Printer’s Control Panel:
**1. Access Wi-Fi Settings:
- On the printer’s control panel, press the Wi-Fi or Wireless button. If your model doesn’t have a dedicated button, use the Setup or Settings button to access wireless settings.
- Look for the Wireless Setup Wizard or Wi-Fi Setup option.
**2. Run Wireless Setup Wizard:
- Select Wireless Setup Wizard. The printer will search for available networks.
- Select Your Network: Choose your new Wi-Fi network from the list of available networks.
- Enter Password: Input the Wi-Fi password for your new network when prompted.
**3. Confirm Connection:
- Wait for the printer to connect to the network. It may take a few moments. The wireless light on the printer should stop blinking and stay solid when the connection is successful.
Using HP Smart App:
**1. Install HP Smart:
- Download and install the HP Smart app on your smartphone or computer if you haven’t already. It’s available for both iOS and Android devices, and for Windows and macOS.
**2. Add Printer:
- Open the HP Smart app.
- Click on the + icon to add a new printer. The app should automatically search for printers on your network.
- Follow the on-screen instructions to connect your HP DeskJet 2720e to your new Wi-Fi network.
**3. Update Printer Drivers
**1. Download Drivers:
- Go to the HP Support website and search for your printer model (HP DeskJet 2720e).
- Download and install the latest drivers and software for your printer.
**2. Reconfigure Printer Settings:
- After installing the drivers, you may need to reconfigure the printer settings on your computer to ensure it’s set up to use the new network.
**4. Restart Devices
**1. Restart Printer:
- Turn off the printer, wait for 60 seconds, and turn it back on.
**2. Restart Router:
- Power cycle your router by unplugging it for 30 seconds and then plugging it back in.
**5. Check Network Connection
**1. Verify Printer’s Connection:
- Print a network configuration page from the printer’s control panel to confirm it is connected to the new network.
**2. Test Print:
- Try printing a test page to ensure that the printer is correctly set up and communicating with your computer.
**6. Troubleshooting
**1. Check for Interference:
- Ensure there are no physical obstructions or interference between the printer and the router.
**2. Reset Network Settings:
- If all else fails, you may need to reset the network settings on the printer and try the setup process again.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support