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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I cant find my SSID on my printer to connect too

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03-29-2024 10:29 AM - edited 03-29-2024 10:30 AM
Make sure the printer is not in Wi-Fi direct mode if you are connecting to the modem. You did not mention the printer model. Many HP printers use only the 2.4ghz band. Make sure your modem has one name for the 2.4 and another for the 5ghz.
Some flats charge for connecting to the modem. Others may not allow WPS or PIN method and have only one band. You may want to configure the printer for Wi-Fi direct and not bother with the modem.
Please provide the Product ID or Model name for better assistance.
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04-01-2024 04:55 AM
Hi Beemer Biker
thank you very much for the info it is very useful. I got round the problem by changing my Modem from 5GHz to 2.4 and the printer is working fine now. If I leave the Modem on 2.4 am I likely to have any problems?
04-02-2024 09:02 AM
Your smartphone, if any, and your computers should be on the 5ghz band for best efficiency and speed.
. Use a different name for the 2.4 and the 5ghz bands. To keep it simple, use the same password and use only numeric digits such as someone's phone number. When in the router, run the app that finds the channel with the least amount of noise for both bands.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it