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‎09-15-2024 05:59 PM

HP Recommended

Have an HP deskjet 2755e.  Its hardwired to my PC.  It no longer will print from my PC.  It does print from my husbands and from phones. the drivers are current.   Printer problem or PC Problem

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1 REPLY 1

‎09-15-2024 06:42 PM - edited ‎09-15-2024 06:43 PM

HP Recommended

I'm guessing it is in Wi-Fi direct mode and even though it's connected to your computer you still cannot access it as it is responding to Wi-Fi

 

There is an option in the on-screen display to connect using USB.  If you enable that I suspect all other PCs and smartphone will be disconnected as the Wi-Fi will no longer be enabled.

 

Unplug the USB cable.

Watch this video to connect your PC to the printer using WiFi direct mode.

https://www.youtube.com/watch?v=p9EaAuCu154&ab_channel=CopyPrintScan

 

You can get the PIN and any passwords from a printer report as described on page 9 of the User Manual.

 

 

 

 

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