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Locked

‎08-28-2024 09:49 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

I changed my wifi and can't connect my Mac to the printer because it is Locked. How do I unlock it so I can connect to my iMac and my MacBook Air?

Category:
1 person had the same question
1 REPLY 1

‎08-30-2024 05:19 AM

HP Recommended

Hi @Wilson1231,

 

Welcome to the HP Support Community

 

Not to worry I will help you to get a resolution to resolve the issue.

 

We need to perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Nal_NR-Moderator
I am an HP Employee

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