I don’t have wpn

[Monagujral]

I don’t have wpin

[Dragora]

Hi Monagujral

If you need to claim the warranty for your HP product but do not have a HP Warranty Pin (WPIN), follow these steps:

1. Verify Your Warranty Status:

   • Visit the HP Warranty Check page to check the status of your warranty by entering your product's serial number.

2. Contact HP Support:

   • Reach out to HP Support through the HP Support website or by phone.
   • Provide details about your product, including the serial number, model number, and a detailed description of the issue you are experiencing.

3. Troubleshooting:

   • The HP support agent will guide you through basic troubleshooting steps. If the issue cannot be resolved remotely, they will authorize a repair.

4. Repair Authorization:

   • If a repair is necessary, the support agent will provide you with a Return to Manufacture Authorization (RMA) number and shipping instructions.
   • They will arrange for a shipping box to be sent to you, if needed. This box will come with packing materials, a pre-paid shipping label, and packaging instructions.

5. Backup Your Data:

   • Before sending your product, ensure you back up all important data, as the repair process may involve a full system recovery that erases all data on the device.

6. Prepare Your Product for Shipping:

   • Follow the instructions provided by HP to securely package your product.
   • Remove any external accessories unless explicitly instructed to send them along by HP Support.

7. Ship Your Product:

   • Attach the pre-paid shipping label on the box.
   • Drop off the package at the nearest authorized drop-off center or schedule a pick-up, as per the instructions provided.

8. Track Your Repair:

   • You will receive status updates via email or mobile notifications throughout the repair process.
   • You can also check the status of your repair using your service order number on the HP Service Order Status page.

For a visual guide and more detailed instructions, you can watch the HP How To For You - What to do if you need a repair for your HP notebook or desktop in the US and Ca....

I hope the above is helpful