I dropped instant ink and installed new ink cartridges, I've lost my internet connection and it will

[Rick519]

I cannot get my printer set up on a new router connection.

[VikramTheGreat]

Hi @Rick519,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When you cancel Instant Ink and install new cartridges, the printer should work normally, but losing the internet connection and failing to connect to a new router usually means the printer’s network settings need to be reset and reconfigured.

 

Here’s the fix:

Steps to Reconnect Your Printer to a New Router

1. Restart Everything

• Power off the printer, router, and PC for 60 seconds.
• Turn on the router first, then the printer, then your PC.

2. Reset Network Settings on Printer

• On the printer control panel: 
  • Setup > Network Settings > Restore Network Defaults.
• This clears old Wi-Fi info.

3. Reconnect to Wi-Fi

• Go to the Wireless Setup Wizard on the printer: 
  • Set up> Network Settings > Wireless Setup Wizard.
• Select your new Wi-Fi network and enter the password.
• Ensure your PC is on the same network.

4. Print Network Configuration Page

• Setup > Reports > Network Configuration.
• Confirm: 
  • IP Address is valid (not 0.0.0.0 or 169.x.x.x).
  • Connection Type: Wireless.

5. Update Printer Firmware

• Download the latest firmware from: Official HP® Support.

6. Run HP App

• Download here: HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site.
• It will automatically detect and fix connection issues.

7. Reconnect HP App

• Open the HP App on your PC or phone.
• Tap Add Printer → Select your printer → Complete setup.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat