• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

So I have a new iMac computer desk top. Im trying to connect my printer and I don't remember my password. How can I reset it so I can connect thro wifi

1 REPLY 1
HP Recommended

I assume you're using Wi-Fi direct to print directly from the Macbook to the printer.

 

Press the information button on the printer to get a network report.

I am guessing you have a tank 5000  and page 9 shows how to get the Wi-Fi report

The network report will reveal the name (SSID) of the direct WiFi network and the password to use

 

For example, here is the important stuff from a typical printer report. The password shown in Wi-Fi can be the printers PIN or the modem's password depending on how you connected (or not) to the modem. The printer can have two bands but the only one that is connected will show up.

LANSTATUSIP addressSSIDPassword
Wi-Fienabled192.168.1.15ATT-ARRIS-2 .4GuessAgain
Wi-Fi-directenabled192.168.23.1DIRECT-WHATEVERBadGuess
Wireddisabled   
USBdisabled   

 

Have HP Smart on your MacBook look for the SSID network of the printer and use the password (or PIN) provided to connect.

 

Please provide the Product ID or exact model name of the printer for better advice.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.