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I get the message "printer is not connected "

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I cannot do the printing from my Mac to HP Photoshop C 4600, I keep getting the message printer is not connected but U checked the cable connection and are ok.....

 

Thank you fr your reply,

Graziani

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@graziani, Welcome to HP Support Community!

 

Go to System Information to check the USB detection- try different port and cable if not detected

Are you using a USB hub? If yes,  disconnect, and connect the printer directly.

 

If the printer is detected under USB devices, follow the steps to reset the printing system-

  1. Click the Apple menu, and then click System Preferences.

  2. Click Print & Fax, Print & Scan, or Printers & Scanners.

  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

     Resetting the print system on a Mac computer

  4. Click Reset in the confirmation window.

  5. Enter the Administrator's name and password, and then click OK to complete the reset.

After the printing system resets, add your printer back to the list and try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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