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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 6455e All-in-One Printer

Error message: “incorrect password for DIRECT-C2-HP ENVY 6400 series” when I try to set up on my new WiFi network. How can I retrieve or change my password? I have already done so in my app and am using current passwords but my printer must have an older password that I do not remember. 

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