I got a new router and can't connect my printer to network

[K-24S]

I've tried all suggestion listed by HP help (turn off printer, computer, router, turn back on) yet the blue light indicator just keeps blinking blue and instructions state should be solid. Also - one instruction from MS to make sure bluetooth is on - I do not have that in the wifi/sound/battery menu as suggested. 

[Dragon-Fur · Accepted solution]

@K-24S 

Welcome to the HP English Community --

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@K-24S wrote:

Printer Model:  ??
Operating System: Microsoft Windows 11

I've tried all suggestion listed by HP help (turn off printer, computer, router, turn back on) yet the blue light indicator just keeps blinking blue and instructions state should be solid.

Also - one instruction from MS to make sure Bluetooth is on -

I do not have that in the WiFi/sound/battery menu as suggested. 

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There are thousands of HP printers out there.

The instructions you read might have been at least partly directed toward a different model.

You will have an easier time with all of it when you know the printer's model name and the way the printer wants to be connected to the network.

For example,

Some printers do NOT support 5GHz - these printers must be connected on the 2.4GHz frequency, preferably to a separate SSID named network created for the purpose.  What does your printer support?  Check your printer's specifications.

When you make a change of this type, that is, connect to a new router / network, you do need to remove the printer's dependency on the old network before you can connect the printer to the new network.

 Restore Wi-Fi setup mode on your HP printer See the one-minute summary video to the top of the document.

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

A more complete troubleshooting guide here:

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 and

 HP Printers - Using a Wireless Network Test Report

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[K-24S]

Yes, sorry, I realized after I posted I didn't say what kind of HP printer I had. It's HPC46868 (HP Smart Tank Plus 550 series). 

Thanks for your reply, I will try the steps you suggested.

[K-24S]

OK, I was following those instructions from HP. I just repeated and no luck.

I assume that I can just hard wire my laptop to the printer--if I get the right cord. I assume the driver will either be there or automatically download when it's plug into USB port.

[Dragon-Fur]

@K-24S 

Update - Edits

New Content

If the printer connected to the network before,

If you have not switched over to a network type the printer cannot (might not) handle (Mesh?),

The printer should still connect to the network.

No, do not depend on the computer to download / install the full driver printer software.

It does not work that way.

Sure - if you must do so, a USB printer cable will work - kind of limiting but it will get you the basics.

Original Content

You are welcome.

OK -

Connect the printer to your SSID named network for 2.4GHz.

The MS instruction regarding Bluetooth is perhaps talking about having Bluetooth on the computer switched on during the initial connection.  For example >> During the initial connection, HP Smart sends a "burst" connection request to the printer.  After the connection is established using Wireless, the printer does not use Bluetooth to stay connected.

Product Specifications for the HP Smart Tank Plus 555 Printer (1TJ12A)

Connectivity

Ports	Hi-Speed USB 2.0, Wi-Fi, Bluetooth LE
Wireless capability	Yes, built-in Wi-Fi 802.11b/g/n

Details / Examples / References

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

==============================

Examples – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet (Model Dependent)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Original / Standard EWS format for HP InkJet Printers

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

If / As available on your printer:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

OR

Newer / Select Printers - Alternate EWS format

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

----------------------------------------

Message Content References

 HP Smart Tank 500 printers - Blinking lights

 User Guide - HP Smart Tank Plus 550 series

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

=======================================

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

--- --- --- --- --- --- --- ---

Public DNS Server List

https://public-dns.info/

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Smart Tank Plus 550 Wireless All-in-One series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[K-24S]

Thank you - I actually re-read steps and went through again and alleluia - I am now wirelessly connected to the printer!

[Dragon-Fur]

@K-24S 

You are welcome.

Connecting a stubborn printer to your network can definitely be a gospel moment.

Smiling.

Happy Printing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"