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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I got a new router and now my printer is offline & I can't r...

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05-31-2025 08:11 AM
Hi @Nonayabizness,
Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your printer!
We're thrilled to have the opportunity to assist you and provide a solution.
Try these steps:
Reconnect Printer with Touchscreen Control Panel
Turn On the Printer:
- Ensure your HP Envy 5055 printer is powered on.
Open Wireless Setup Wizard:
- On the printer's touchscreen control panel, touch the Wireless icon.
- Navigate to and touch Settings, then Wireless Setup Wizard.
Select Your Network:
- The wizard will search for wireless networks. When your network appears, touch its name.
- Enter your new network password if prompted.
Restore Wi-Fi Setup Mode
If your printer does not connect using the above method, restore Wi-Fi setup mode and try reconnecting.
Touchscreen Control Panel:
- On the control panel, open the Wireless menu.
- Select Network Setup or Settings.
- Select Restore Network Settings.
Complete Setup:
- Follow the steps in the HP Smart app to complete the setup from scratch.
Use the HP Smart App
Download the HP Smart App:
- Download the HP Smart app from your app store:
Prepare for Setup:
- Make sure your computer or mobile device is connected to the same WiFi network as your printer.
- Enable Bluetooth and location services (for mobile devices).
Open the HP Smart App:
- Open the app and sign in (or create an account).
- Click Add Printer or Set Up a New Printer.
Follow Prompts:
- Follow the on-screen instructions to connect the printer to your new WiFi network.
I hope this helps.
I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨
Take care and have an amazing day ahead! 🚀
Best regards,
Kuroi_Kenshi
I am an HP Employee