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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-29-2025 11:36 AM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

My printer is an HP Envy5055. It's connected by WiFi. I got a new router. Now it's offline and I the solutions HP provides don't seem to work. 

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1 REPLY 1

‎05-31-2025 08:11 AM

HP Recommended

Hi @Nonayabizness,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Reconnect Printer with Touchscreen Control Panel

Turn On the Printer:

  • Ensure your HP Envy 5055 printer is powered on.

Open Wireless Setup Wizard:

  • On the printer's touchscreen control panel, touch the Wireless icon.
  • Navigate to and touch Settings, then Wireless Setup Wizard.

Select Your Network:

  • The wizard will search for wireless networks. When your network appears, touch its name.
  • Enter your new network password if prompted.

Restore Wi-Fi Setup Mode

If your printer does not connect using the above method, restore Wi-Fi setup mode and try reconnecting.

Touchscreen Control Panel:

  • On the control panel, open the Wireless menu.
  • Select Network Setup or Settings.
  • Select Restore Network Settings.

Complete Setup:

  • Follow the steps in the HP Smart app to complete the setup from scratch.

Use the HP Smart App

Download the HP Smart App:

Prepare for Setup:

  • Make sure your computer or mobile device is connected to the same WiFi network as your printer.
  • Enable Bluetooth and location services (for mobile devices).

Open the HP Smart App:

  • Open the app and sign in (or create an account).
  • Click Add Printer or Set Up a New Printer.

Follow Prompts:

  • Follow the on-screen instructions to connect the printer to your new WiFi network.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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