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- Printer Wireless, Networking & Internet
- I had a major hack problem a few weeks ago. My hp envy 7155 ...

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08-05-2024 04:48 PM
I had a major hack a few weeks ago. My Hp Envy 7155 got disconnected, and I have not been able to get it back up. I wish I could talk to a real person, but that seems impossible anymore. I am very frustrated. My blue wifi light is blinking, and when I check, all it does is tell me I am disconnected from my wifi! I KNOW THIS ALREADY! This printer was terrific till I had this hack. Now NOTHING is making is work. Please—somebody—help me fix this.
08-05-2024 06:19 PM
I am replying to my own post. I see that 25 views of my post have happened, but no replies. But I did not wait. I might not hear from anyone in the community for days, so I kept at it. I was becoming very frustrated, but I stayed with it, and I finally figured out how to fix the problem. When I was hacked, I had to change everything, including my wifi password. I was sure the solution to my printer problem was related to the password change, but I could not find the place to change it. (The "non-manual" is really difficult to navigate). I kept pushing buttons, however, and I finally stumbled on it. I changed the password, and I can now print. The quality of the photo, which was the first thing I printed, was terrible, but that's another issue. I am glad just to have the thing working again.