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HP Recommended
macOS 11.0 Big Sur

I have Apple Mini computer and have a HP OfficeJet Pro 8130e series printerand when I try to print from an app one google it doesn't recognize the computer?

1 REPLY 1
HP Recommended

Hi @Dan11221944,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

Let's resolve the issue with your HP OfficeJet Pro 8130e printer not recognizing your Apple Mac Mini when printing from Google apps:

1. Check Printer Connection:

USB Connection: Unplug and reconnect the USB cable. Try a different USB port on your Mac Mini.

Wi-Fi Connection: Ensure both devices are on the same network. Go to Settings > Network Settings > Wireless Setup Wizard on your printer to reconnect.

Ethernet Connection: Ensure the printer is connected to the router via Ethernet cable.

2. Restart Devices:

Restart your Mac Mini.

Restart the printer (turn it off, unplug for 30 seconds, and turn it back on).

Restart the router if using Wi-Fi.

3. Add the Printer Manually on Mac:

Go to Apple Menu > System Settings > Printers & Scanners.

If the printer isn't listed, click + (Add Printer), select your printer, and click Add.

4. Install HP Smart App:

Download and install the HP Smart app from the Mac App Store.

Follow the setup instructions to connect your printer.

5. Reset Printing System (If Needed):

Go to Apple Menu > System Settings > Printers & Scanners.

Right-click (or Control + Click) in the printer list, select Reset Printing System, and confirm.

Restart your Mac and add the printer again.

6. Check Google App Permissions:

In Google Chrome, go to chrome://settings/permissions.

Ensure local printers are allowed.

7. Update macOS and Printer Drivers:

Go to Apple Menu > System Settings > General > Software Update and update macOS.

Download and install the latest HP printer driver from HP’s official website.

 

Try these steps and let me know if you need further assistance! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.