I have HP Deskjet4152e and not 4155e

[GEZAM311]

The Information Orange light blinking and the one next to the little window flashing

[Gaya1239]

Hi @gezam31,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing the blinking orange light and the flashing light next to the little window on your HP Deskjet 4152e indicates that there is an issue with the printer that needs attention. Here are some common reasons for these indicators and steps to resolve them:

Common Issues and Solutions

Paper Jam:

• Description: A paper jam inside the printer.
• Solution: Open the printer cover and carefully remove any jammed paper. Make sure to check all possible areas where paper can get stuck.

Low or Empty Ink Cartridge:

• Description: One or both of the ink cartridges are low or empty.
• Solution: Check the ink levels via the HP Smart app or the printer's control panel. Replace any empty or low cartridges.

Ink Cartridge Issue:

• Description: The ink cartridges are not installed correctly or are not compatible.
• Solution: Open the printer cover and ensure the cartridges are properly seated. If the cartridges are not compatible, replace them with the correct ones.

Printer Door Open:

• Description: The printer door is open.
• Solution: Make sure all printer doors and covers are securely closed.

Out of Paper:

• Description: The printer is out of paper.
• Solution: Load paper into the input tray and ensure it is aligned correctly.

Alignment Needed:

• Description: The printer needs to align the cartridges.
• Solution: Follow the instructions on the printer's display or in the HP Smart app to perform an alignment.

Network Issue:

• Description: There is an issue with the wireless connection.
• Solution: Check the Wi-Fi connection and ensure the printer is connected to the network. Restart the router if necessary.

Steps to Troubleshoot

Check for Paper Jams:

• Open the printer and remove any jammed paper.
• Ensure there are no small pieces of paper stuck inside.

Check and Replace Ink Cartridges:

• Open the ink cartridge access door.
• Remove and reseat the ink cartridges.
• If any cartridges are empty, replace them with new ones.

Close All Doors and Trays:

• Make sure all printer doors, covers, and trays are securely closed.

Load Paper:

• Ensure there is paper in the input tray and that it is properly aligned.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Use the HP Smart App:

• Open the HP Smart app on your computer or mobile device.
• Check for any error messages or alerts in the app.
• Follow any provided instructions to resolve the issue.

Refer to this document: HP DeskJet 4152e All-in-One Printer User manual
 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

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