I have a Deskjet 2734e printer that keeps going offline, and has the orange exclamation sign on.

[The78Phoenix]

I'm on my second HP printer and is very frustrated, because the same thing is happening with this one as it did the first one. The printer keeps going offline and the orange exclamation stays on. I have tried troubleshooting a number of times, to no avail. It is very frustrating because I can't get my work done properly. And going to UPS to print and pay those high costs when I own two printers is ridiculous. 

What is happening with these printers to cause these issues? How can they be prevented?

[Nal_NR]

Hi @The78Phoenix ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the printer offline

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

What is the status of the Wireless light? Is it blinking or steady blue

What is the Operating system installed on the PC? Windows or Mac

Let’s start by performing a network power drain. Follow the steps below:

Turn off all the devices connected on your network including the PC, Smartphones, printer, modem (if present) and router. Make sure all the devices in the network are turned off / unplugged.

Wait for 2-3 minutes.

Now turn on the modem if present. Wait till all the lights are steady and idle.

Then turn on the router. Again wait for a couple of minutes so that the lights are all steady.

Then turn on the PC and other devices.

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software-related issues. Please use this link to help you with that information.

If the printer connected to the network? Check the wireless light. If the light is steady blue, then the printer is connected to the network. If the light is flashing, then the printer is not connected to the network. Go to Setup - Network - Wireless setup wizard to connect the printer to the network.

Once the printer is connected to the network, then assign a static IP to the printer:

Let’s start by assigning a static IP address to the printer. Here are the steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Create TCP/IP Port(If you're running Windows): 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

You may refer to this document. for offline issues. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!