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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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@lducksworth22
Welcome to the HP support community.
I understand that you are unable to print test reports from the printer, I am glad to assist you.
Are you trying to enable the printer to Web services?
If yes, follow the below steps:-
- On the printer's control panel, press the Wireless button
and the Information button
at the same time to print the network configuration report
- Take down the printer's IP address
- Open a web browser (ex Chrome or Mozilla) and type in the printer's IP.
- Click the Settings tab. In the Security section, click Administrator Settings.
- uncheck Webscan from EWS, and click Apply
- And go back and enable it.
- A new page should print with a claim code
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
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