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‎12-20-2021 07:11 AM

HP Recommended
Product: HP Envy 6032 printer

I have just changed my internet network and cannot connect my printer to the new network. I have gone through the various set up options but still cannot connect

Category:
4 people had the same question
1 REPLY 1

‎12-23-2021 08:59 AM

HP Recommended

@PeterL77

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Are you getting any error message or code while connecting to a new wireless network?

While you respond to that, let's try these steps:  

  • Restore the default network settings of the printer: Press the Wireless button on the back of the printer for at least three seconds.
    Once it's done, try connecting your printer to the network and check.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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