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‎06-03-2021 03:56 PM

HP Recommended
Product: 10.11.6

I got a new Modem last week and now my printer doesn't work

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1 REPLY 1

‎06-06-2021 05:22 AM

HP Recommended

@Elaine62, Welcome to the HP Support Community!

 

I understand you are not able to print from your Mac. That is because you changed the Modem. The printer has to be connected to this new network for you to be able to print.

 

Use the WPS method to connect the printer to the network.

  • Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

Try printing using the AirPrint driver. 

Refer to this document for assistance - Printing with Apple AirPrint (Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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