I have a desk jet 3620 and cannot connect to a new Wi-Fi, suggestions?

[Pasofino2]

I have a desk yet 3632 and cannot connect it to a new Wi-Fi. The app does not recognize or find the printer.

[Rachel571 · Accepted solution]

Hi @Pasofino2 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're trying to connect your HP DeskJet 3632 printer to a new Wi-Fi network, but the HP Smart App is not recognizing or finding the printer. Let's go through a few steps to troubleshoot and resolve the issue.

1. Ensure Your Printer is Ready for Wi-Fi Setup

First, make sure the printer is in Wi-Fi setup mode so it can connect to the new network.

To enter Wi-Fi setup mode:

1. Power on the printer (if not already on).
2. Press and hold the Wi-Fi button on the printer for 5 seconds until the Wi-Fi light starts blinking. This indicates the printer is ready to connect to a new network.
3. If your printer has a Wi-Fi Direct button, it might flash too. If you have this button, press it to enable wireless setup.

2. Connect the Printer to Wi-Fi Using HP Smart App

Now, you can attempt to connect the printer to the new Wi-Fi network via the HP Smart App on your smartphone or computer.

Download the HP Smart App:

• On iPhone/iPad: Go to the App Store and search for HP Smart.
• On Android: Go to the Google Play Store and search for HP Smart.
• On Windows or Mac: You can download HP Smart from the Microsoft Store or HP's website.

Open the HP Smart App and follow these steps:

• If the app doesn’t automatically detect your printer, click on the "+" button (Add Printer).
• Choose Set Up a New Printer.
• Select your DeskJet 3632 model from the list.
• When prompted, choose the new Wi-Fi network (make sure you're entering the correct Wi-Fi password).
• Wait for the app to finish setting up the printer on your Wi-Fi network.

3. Manually Connect the Printer to Wi-Fi (Wi-Fi Protected Setup)

If the HP Smart app still doesn't recognize your printer, try connecting it manually using Wi-Fi Protected Setup (WPS), if your router supports this feature.

1. Press and hold the WPS button on your router for 3-5 seconds. The WPS light will start blinking.
2. Press and hold the Wi-Fi button on your printer for about 5 seconds until the Wi-Fi light starts blinking. This will trigger the printer to try to connect to the router via WPS.
3. Wait a few minutes for the printer and router to establish a connection. When the Wi-Fi light on your printer turns solid, the connection is complete.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Pasofino2]

Thank you! It worked!

[Alden4]

Hi @Pasofino2,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support