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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-16-2021 08:21 AM

HP Recommended
Product: hp deskjet 2742e
Operating System: Microsoft Windows 10 (64-bit)

I don't know why it says it is offline now. Nothing is different.

6 people had the same question
1 REPLY 1

‎10-19-2021 10:23 AM

HP Recommended

@marjgibson

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

I understand you are getting printer offline messages, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Did you make any changes to the settings of your Printer prior to the issue?
  • When was the last time it worked fine?
  • What are the troubleshooting steps you have tried so far?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

And, also follow the steps from this document - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS) 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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