I have a hp envy pro 6400 printer. I can’t connect it to my computer The Wi-Fi light doesn’t come on

[Jennyjean]

I have downloaded hp smart. It says it can’t find the printer. Wi-Fi light on printer doesn’t come on. My network is on. I have tried shutting both off and on

[Dilip_18]

Hi@Jennyjean,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP Envy Printer.

I have a few recommendations 

• First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report.
• Make sure paper is loaded in the main tray, and then turn on the printer. From the Wireless or Setup menu, select Network setup or Settings, and then select Restore Network Settings. Get the network name and password. Go to Find the wireless network password or PIN to connect an HP printer for more information.
• For further help please click on this https://support.hp.com/us-en/document/ish_1780623-1698506-16

Hope this helps! Keep me posted. 

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