I have a new Deskjet 2820e that will not connect to 5G network

[Aussieoldie57]

Hi there. I have a HP deskjet 2820e printer that is only a couple of months old. I didnt have a problem with my old internet provider but I have just connected with TPG 5G network and I cannot connect the printer - is there something I'm missing ? 

[A_Gayathri · Accepted solution]

Hi @Aussieoldie57,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP DeskJet 2820e, like most HP printers, supports only 2.4 GHz Wi-Fi networks and not 5 GHz Wi-Fi networks. This is a common limitation in many consumer-grade printers.

Here’s what you can do to resolve the issue:

1. Check if Your Router Supports Dual-Band (2.4 GHz and 5 GHz)

• Many routers offer both 2.4 GHz and 5 GHz networks.
• Log in to your router's settings and verify if the 2.4 GHz network is enabled.
  • Look for the option to enable "dual-band" or "2.4 GHz Wi-Fi."
• If both bands are active, the printer will only connect to the 2.4 GHz band.

2. Ensure the 2.4 GHz Band Has a Unique Name (SSID)

• To avoid confusion between the 5 GHz and 2.4 GHz bands, rename the 2.4 GHz network to something distinct, such as "TPG-2.4GHz."
• After renaming, reconnect your devices to the appropriate network.

3. Reconnect the Printer

• Reset Network Settings on your printer:
  1. Press and hold the Wireless and Cancel buttons on the printer for 5 seconds.
  2. The Wireless light will start blinking.
• Use the HP Smart app to reconnect the printer to your 2.4 GHz network:
  1. Open the HP Smart app on your device.
  2. Add a new printer, and follow the prompts to connect to the 2.4 GHz Wi-Fi network.

4. Check Compatibility Settings

• Ensure the router is set to a compatible Wi-Fi mode:
  • Modes like "802.11 b/g/n" are compatible with most HP printers.
  • If it's set to "802.11ax" or "Wi-Fi 6" only, enable backward compatibility.

I hope this helps. 

Take care and have a good day.

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