I have a new Wifi address - how do I update my printer?

[Cfabb]

I moved recently and have a new internet provide and new wifi. I cannot figure out how to update my printer. It's saying offline bc it cant connet. Please help!

[Alden4]

Hi @Cfabb,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To update your HP ENVY Pro 6455 All-In-One Printer with your new Wi-Fi network information, you'll need to follow these steps.

1. Make sure your printer is turned on and in a ready state.

2. On the printer's control panel, press the Wireless icon or button. This will typically look like a small wireless symbol.

3. If the printer's wireless is turned off, you may need to enable it. Look for the option to enable wireless or connect to a network.

4. Once the printer's wireless is enabled, it will start searching for available Wi-Fi networks. It may take a moment to detect networks.

5. On the printer's control panel, you should see a list of available Wi-Fi networks. Select your new Wi-Fi network from the list.

6. If prompted, enter the Wi-Fi network's password. Make sure to enter it correctly.

7. After entering the password, the printer should attempt to connect to the Wi-Fi network. This may take a minute or two.

8. Once the printer is successfully connected to your new Wi-Fi network, it should go online, and the offline message should disappear.

If you're having trouble connecting your printer to the new Wi-Fi network, you can try the following troubleshooting steps.

1. Double-check that you've entered the correct Wi-Fi network name (SSID) and password. Typos in the network name or password can prevent a successful connection.

2. Ensure that your new internet service is working correctly. You can test this by connecting other devices, such as a computer or smartphone, to the same Wi-Fi network.

3. Restart your printer and try the setup process again.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support