I have a new router and my printer won't connect to it. I have tried everything HP has suggested.

[MNimmons]

I need help! I have a new router and my HP Smart Tank 7301 won't connect. I have tried everything that I have read to connect it with no avail. My old router was Netgear, but my new one is EEEO. Can anyone help me?

[Hawks_Eye]

Hi @MNimmons 

Welcome to the HP Support Community! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1:

Restore network default settings on the printer, to do that - Use the buttons on the printer control panel to restore Wi-Fi setup mode.

Press and hold the Wi-Fi button on the back of the printer for five seconds or until the control panel display shows a prompt.

On the prompt, touch OK to restore the network default settings. The status light blinks purple.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

Also make sure you are trying to connect to 2.4GHz network, because your printer model does not support 5GHz network.

If you are not sure of this please check with your ISP (Internet service provider).

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Take care, and have an amazing day!

Regards, 

Hawks_Eye