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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I have a new router

Create an account on the HP Community to personalize your profile and ask a question
08-10-2024 08:33 AM
Hi @Ann3514,
Welcome to the HP Support Community.
I'd be happy to help you!
Make sure, your printer and your device are on the same network as 2.4GHZ only.
You may perform the steps from this document this should help.
If this does not help, Let's perform an NVRAM reset.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.
Hope this helps! Keep me posted.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Nal_NR-Moderator
I am an HP Employee