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‎06-15-2022 09:19 PM

HP Recommended
Product: HP DeskJet Plus 4155 All-in-One Printer
Operating System: Microsoft Windows 11

Recently my printer started blinking the blue light and refused to find and connect to my network. No changes were made to my router or internet. I have reset the router, PC, and printer. I can use wifi-direct to connect to the printer. When I connect to the printer and try to find a network to connect it to, it can’t find any networks. I have tried holding down the wifi and cancel button 3 seconds and hitting WPS on my router. I have held the wifi button alone for 3 seconds and then hit the router WPS button with no success. Uninstalled and reinstalled HP smart. Manually tried to enter IP settings to printer. I have gone through many videos and forums on here with no success. I can only print using wifi-direct. I cannot for the life of me get my printer to connect to the wifi. 

1 REPLY 1

‎06-17-2022 09:54 AM

HP Recommended

@jsarm

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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