I have an HP ENVY 6052 and it repeatedly goes offline. I reset it twice already today.

[tat2daughter]

I have a HP ENVY 6052 printer on my network and it frequently goes offline. I have to unplug it and wait 60 secs every time this happens. It has happened twice today so far. Besides connecting it with an ethernet cable (it would have to be a 15 ft cable), how can I keep it from going offline?

[Kumar0307]

@tat2daughter, Welcome to the HP Support Community! I’m here to help.

I see that the printer goes offline intermittently. Let us try these steps to resolve this issue:

• How far is the printer located from the WiFi router?
• Restart the router, the printer, and the PC 
• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

If the issue persists, assign a manual IP address to the printer

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Hope this helps! Let me know how it goes. 

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