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‎04-17-2021 09:00 AM

HP Recommended
Product: Example: HP Deskjet 2652

I purchased this printer 2 years ago and it has only worked twice. There is a flashing i and when I run a diagnostic. it comes out as perfect. However I cannot print off anything else. I called HP customer support and was told they couldn't fined the product in question. Even with the serial number and product number. They couldn't help me. Can You/

 

Category:
1 REPLY 1

‎04-20-2021 07:10 AM

HP Recommended

@dungan1833

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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