I have an HP office jet PRO 6968, i am unable to reset it, it tells me it is locked.

[15Deb]

I have a Office Jet Pro 6968,  I am unable to reset it as it tells me it is locked by the person who set it up.  I am the person who set it up.  How can I reset it?

[Nal_NR]

Hi @15Deb,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name, or simply click on this link.

Hope this helps! Keep me posted. -

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Johnharper241]

Turn the product off. Disconnect the power cable from the product for 30 seconds and then reconnect.
Turn the product on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
Release the Resume button.