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‎07-24-2022 10:23 AM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an OfficeJet Pro 9025.  I lost the software by accidentally uninstalling or erasing the printer from my computer.   This printer is shared with another person in my home.  They can print from their computer but I can't print from mine.  I have tried all HP applications to solve the issue for the past 3 days. I even tried to find the lost printer on my computer by looking into Recycle bin...no luck.  The blue light on the printer is on-line and connected to my operating system.  I think I need to reload the software.  Please help.  Thanks.

Category:
1 REPLY 1

‎08-03-2022 02:48 PM

HP Recommended

@SD219

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Try the HP Smart App: https://support.hp.com/gb-en/document/ish_1716406-1413451-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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