I have forgotten my user name and password for my officeJetPro 9012e printer and need to rest my W

[JezA2]

I have forgotten my user name and password for my  officeJetPro 9012e printer  and need to rest my WiFi.

how do i gain access?

[Max3Aj]

@JezA2, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're trying to reset the Wi-Fi on your HP OfficeJet Pro 9012e All-in-One Printer but you've forgotten the printer’s username and password. No worries, I’ll guide you through the steps to regain access and reset the wireless settings.

Method 1: Restore Network Defaults (Recommended)

This will reset your wireless settings (SSID, password, etc.) but won’t affect your print settings or ink levels.

• On the printer control panel, tap the Wi-Fi icon or navigate to Settings.
• Tap Network Settings > Restore Network Defaults.
• Confirm when prompted. Your printer will disconnect from the current Wi-Fi and restart its wireless settings.
• Wait for the printer to restart.

Method 2: Reset Entire Printer (If Admin Password Is Lost)

If you're locked out of the Embedded Web Server (EWS) or can't make changes due to a forgotten admin password:

• From the printer’s touchscreen, go to:
  Menu > Settings > Printer Maintenance > Restore > Restore Factory Defaults
• Confirm the reset. This will erase all custom settings (including admin password, Wi-Fi info, Web Services, etc.)
• Once it restarts, you can reconfigure the Wi-Fi.

Reconnect the Printer to Wi-Fi:

After the reset, use the HP Smart App on your computer or phone to set up the Wi-Fi again:

• Download or open the HP Smart App.
• Add a new printer → Follow the setup instructions.
• Select your Wi-Fi network and enter the password. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support