I have had my printer Officejet Pro 8028 for a year now but all of a sudden hp smart cannot find it

[Dianev1]

Officejet Pro 8028, I have had it for a year now, but now hp smart cannot find it. I have uninstall, did the new setup mode, did the existing mode, unplug from the wall everything and smart does not see my printer.  Help please.

[Dragon-Fur]

@Dianev1 

Welcome to the HP Community Forum.

Update the Example

It might be enough to Restart Everything, including the router that controls your network

Next,

It might be enough to Reset the HP Smart application, Uninstall the app, Restart the computer, Get a new copy of the app

Consider

Change the connection type to TCP/IP

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers >  Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

How-to “Create TCP Port” Video Contributed by  greenturtle
Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

What if?

It might be necessary to go farther --

What?

It is important that every device can install - and is using - the latest version of the HP Smart app for that device type.

Check / Uninstall / Install the HP Smart app on each device you use with this printer.

Next, come back to the computer > Install the HP Smart App and add your printer(s)

Example - HP Smart - Windows / Devices   Check / Reset / Reload

HP_Smart_Win_Apps-and-Features_ Reset_7

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8028 All-in-One Printer 

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