I have hp office jet pro 9018 dns/gateway error

[Homep1]

I did factory reset, change dns to manual 8.8.8.8

Still getting can't connect. 

What else could the problem be it seems to me it's something going on with the server on HP part because I can print out stuff from the website and I can print stuff from the app but I can't connect to the web service to get my ink and my email.

[Homep1]

A few years ago when I had my HP Photosmart it did this and I had to flush my something on Windows and that somehow got it to work I'm just trying to find what is the process I mean do anybody have any idea.

[Homep1]

I've even hooked printer up wired still same thing

[Dragon-Fur]

@Homep1 

Welcome to the HP Community --

==========================

DNS

Modify network adapter properties from the Control Panel

OR

Use the Command line tool to enable disable / enable the network adapter(s)

Windows key + X Open Command Prompt (Admin)

List network adapter(s) properties

netsh interface show interface

To enable NIC type, the following command:

netsh interface set interface "network_adapter_name" admin=enable

(e.g netsh interface set interface "Ethernet01" admin=enable)

To disable NIC type, the following command:

netsh interface set interface "network_adapter_name" admin=disable

(e.g netsh interface set interface "Ethernet01" admin=disable)

Example

netsh interface set interface "Wi-Fi" admin=enable

Close the command prompt.

==================================================

Reset the connection between computer and network

Issue the following commands in CMD

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset resetlog.txt

netsh int ip reset

netsh winsock reset

Exit > Return to close the cmd window > Restart the computer and log in

==================================================

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

==========================

Printer - EWS - Connection

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Dual Band Network - Considerations

Reminders 

If the printer supports it, connecting using Ethernet is generally a better choice.

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Example – EWS – IPv4

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - iPV4

EWS_9025_Network_IPv4_Configuration_3

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Restore Defaults > Select one of Restore Factory Defaults / Restore Network Settings / HP Secure Erase

--------------------------------------------------------------

Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

Restore Wi-Fi setup mode on your HP printer See the one-minute summary video to the top of the document.

Troubleshoot a Wi-Fi connection to an HP printer

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

===============================================

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 9018 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Homep1]

If I hook it up to Ethernet and it still does same thing then what could be problem?

[Dragon-Fur]

@Homep1 

Not sure -- it's been a lot of years since I've seen any DNS issues.

The fault likely does not lie with the printer -- could, but not likely.

In general, as noted in EWS > Network > General > Network Summary

The printer would be connected to your router -

For example,  192.168.2.1

Normally, if not being used, Wi-Fi Direct would be switched OFF -- it can be switched on and used to connect the printer directly to the computer using the printer's wireless radio.

Example - EWS - Wi-Fi Direct - Status / Edit

9025_EWS_Network_Wi-Fi_Direct_Status_Edit_1

Wi-Fi Direct - Instructions and information

User Guide 

Page 139

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Homep1]

Ok the wifi direct tip worked like a charm now at least  under HP network configuration page under internet is now says connected after I turned off Wi-Fi direct. It still won't let me enable web services but I'm going to unplug the printer for a minute first and then try again and see what happens. This is the first time that the printer actually says Internet connected

[Homep1]

I have two different internet one Xfinity, one Verizon 5g.

The problem is the printer setting or something with it's setting to routers. 

Once I turned off Wi-Fi direct the DNS error is got the printer now says connected. But still when setting up web service it says server busy try again later which is new I'm so mentally exhausted I do not understand why all sudden this happen.

[Homep1]

I've been reading the forms and I found two cases that was solved by disabling web service then or uninstalling it then reinstalling it on my network except set up when I go to the IP page I don't have that option.

[Homep1]

I noticed my printer serial number is a bunch of zeros and a 1-0 when the real number begin with a t could this be a problem when I do HP network configuration page print out.