I have installed the drivers for hp Officejet 4630, but I still can't print

[davidjhernandez]

I have downloaded the drivers for my hp officejet 4630, I have used the HP Smart utility, I have reinstalled the printer, the printer is connected to the wireless network, I have the correct ip in the printer and in the setup questions, I still cannot print. I dont know whats going on. H

[zoey7886]

@davidjhernandez, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP OfficeJet 4630! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you’ve covered most of the basics already! Let’s troubleshoot step-by-step to narrow down the issue:

Check Printer Status

• Open Control Panel > Devices and Printers (or Settings > Bluetooth & Devices > Printers & Scanners).
• Right-click on HP Officejet 4630 and select See what's printing.
• If there are any stuck print jobs, clear the queue.

Set Printer as Default

• In the Devices and Printers section, right-click your printer and select Set as default printer.

Run the HP Print and Scan Doctor

• Download and run HP Print and Scan Doctor from the HP website.
• This tool will diagnose and fix connection, driver, and printing issues automatically.

Restart the Printer Spooler Service

1. Press Win + R, type services.msc, and press Enter.
2. Find Print Spooler in the list.
3. Right-click and select Restart.

Try Printing a Test Page

• Right-click the printer in Devices and Printers and select Printer Properties > Print Test Page.

Firewall or Antivirus Interference

• Temporarily disable your firewall or antivirus and try printing again.
• If it works, create an exception for the printer in your security settings.

Try a Direct USB Connection

• If you’re using a wireless connection, try connecting the printer via USB to see if it works that way.
• If it prints via USB but not wirelessly, there may be a network communication issue.

If none of these steps work, let me know, and we can try deeper troubleshooting! 😎  

Take care, and have an amazing day!  

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Regards,