I have just had my router replaced with a new one and I am struggling to get my printer online

[OrangeDress28]

I am trying to connect my desk jet 2700e to my newly replaced router but am having no luck at all. Tried following many different suggestions from hp smart and virtual assistant but still have flashing lights

[Raj_05]

Hi @OrangeDress28,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 2721e All-in-One Printer isn't connecting to your new router and is showing flashing lights, here's a step-by-step guide to help you resolve the issue.

Restart Your Devices

• Printer: Turn off your printer, wait for about 30 seconds, and turn it back on.
• Router: Restart your router to refresh the network connections.

Check Printer and Network Settings

• Wi-Fi Connection: Make sure your printer is within range of your new router.
• Network Name: Ensure that the printer is trying to connect to the correct Wi-Fi network (SSID).

Reconfigure Wireless Settings

• HP Smart App:
  1. Open the HP Smart app on your computer or mobile device.
  2. Select the option to add a new printer.
  3. Follow the prompts to connect your printer to the new Wi-Fi network.
• Printer Control Panel:
  1. On the printer, navigate to the Wi-Fi setup or wireless settings option.
  2. Select your new network and enter the Wi-Fi password.

Reset Network Settings on the Printer

• Factory Reset:
  1. On the printer, go to the settings menu.
  2. Look for a "Network Setup" or "Wireless Settings" option.
  3. Find and select "Restore Network Settings" or a similar option to reset the network settings to default.

Update Printer Firmware

• HP Support Website:
  1. Visit the HP support website and search for your printer model.
  2. Download and install any available firmware updates that might address network connectivity issues.

Check for Interference

• Signal Interference: Ensure there are no physical obstructions or electronic devices that might interfere with the Wi-Fi signal between your router and printer.

Use WPS (Wi-Fi Protected Setup)

• WPS Button:
  1. If your router supports WPS, press the WPS button on your router.
  2. On your printer, navigate to the wireless setup menu and select the WPS option to connect.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support