cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
49
Flag Post

I have managed to get my HP Deskjet 2722 to print but I am unable to register for HP Instant Ink.

HP Recommended
HP Deskjet 2722
iOS

I have purchased an HP Deskjet 2722. I have managed to get it to print but I can’t get it to connect to web services to register for HP Instant Ink. I have a print off which says, ‘the wireless radio on your HP printer is turned OFF.’ I’ve tried the steps to get it to connect but had no luck. Also I have included a picture of the print offs. It says WiFi direct is on. How does this differ from Wireless? 

 

4FD4019A-01EC-481B-A9A8-E28CAC2575C5.jpeg

54D7FC3C-68C4-491A-B2EE-B1AEB786AA0C.jpeg

6C6586DF-80CF-4676-B9C3-9362419DD29D.jpeg

1 REPLY 1
HP Support Agent
HP Support Agent
19,248 19,226 1,189 1,189
Message 2 of 2
Flag Post
HP Recommended

@JOCASS

 

Welcome to HP Support Community


I would like to help

 

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

 

Also assign a Manual IP Address

 

1) Obtain the IP address of the printer – You can print a wireless configuration page to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Next try setting up Instant Ink again https://support.hp.com/in-en/document/c03767640


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation