I have the hp envy 5530 and it suddenly is not recognizing our wifi.

[PandaBear625]

The printer is suddenly not recognizing our wifi. It's was connected to the wifi then it suddenly dropped the wifi and won't recognize our wifi. It is seeing all of my neighbors wifi just not ours. The wifi is working because all of our other devices are connected to it. How do I fix this? 

[sandytechy20]

@PandaBear625

Welcome to the HP support community.

I understand that you are getting printer connectivity issues.

NOTE: The printer only supports connections using 2.4GHz, check if you have set the router bandwidth to 2.4GHz

Meanwhile

Follow these steps to connect the printer again to WiFi

Restore network settings on the printer.

On the printer, select Restore Network Defaults from the Wireless, Settings , or Restore Settings menu.

Update the printer firmware

Here are the steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[PandaBear625]

Considering I had a wifi connection with the same internet connection I'm sure it's not my wifi that is the problem. And really do you think I didn't try reconnecting to my wifi already? I clearly stated that my wifi suddenly it will not appear in the list of available wifi connections. The printer disconnected itself. I have tried multiple times reconnecting it and as stated in my original post my wifi name is not appearing in the list of available connections. It shows all of my neighbors wifi connections just not mine. The printer was connected to my current wifi connection last week and now it just won't connect. Try giving me a better suggestion? Like something a kindergartener wouldn't know how to do. 

[sandytechy20]

@PandaBear625

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.