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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- I have the same error (Install error -0x80070103)

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03-07-2024 05:15 AM
Hi @JABARITAS,
Welcome to the HP Support Community.
I'd be happy to help you!
I understand that you are facing issues with Install error -0x80070103.
To be able to answer you effectively, we need some information.
May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
This is what I did to prevent the update from appearing in the Windows update.
Download, unzip, and run the Microsoft Hide Windows Update utility that I zipped up and attached below.
A window will open and search for pending updates.
Check the box to hide the HP - USB - 12/10/2018 12:00:00 AM - 49.0.4411.18331 update.
The utility will run again and report the problem is 'Fixed.'
Restart the PC and try to install the update again.
It should disappear and never return unless you run the utility again to unhide the update.
It may take a couple of restarts but that will take care of the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee