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‎03-24-2021 12:36 PM

HP Recommended
Product: ENVY 5540
Operating System: Microsoft Windows 10 (32-bit)

I have received an HP Email stating my Printer is not connected to the Internet.  I have tried to speak to a HP Tech Rep but impossible.

 

How do I get the Printer back on the Internet?

Category:
1 REPLY 1

‎03-24-2021 12:58 PM

HP Recommended

Hi,

Please make sure the latest firmware is installed for your printer, see the Download printer firmware from the HP website (Windows) section:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Also, please print and evaluate both a Wireless Test Report and a Web Access Test Report, the Web Access Test Report will be wither within the Wireless menu Reports sub menu, if it cannot be found there go to Setup > Reports from the main Setup menu:

https://support.hp.com/hr-en/document/c04707093

 

Does any of the reports show any warning or attention information printed?

 

Shlomi

 

 



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