I’m having trouble connecting my printer wirelessly

[Alex770]

 

I’m having trouble connecting my printer wirelessly, the signal icon won’t light up and the setting for wifi is gone 

[Nal_NR · Accepted solution]

Hi @Alex770,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?
Have you done any changes to your router network or software?

Meanwhile, 

Perform a power reset on the printer.

1. Turn the printer on, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
      NOTE: HP recommends connecting the printer power cord directly to the wall outlet
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

You may also, perform the steps from this document and see if that works

Update the firmware

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Alex770]

Hi thank you for getting back to me.

I have the printer connected to my windows pc.

I bought a usb to connect it to my computer but it didn’t work, when you plug is up with a usb it makes a sound meaning it  acknowledges that it is connected yet the computer can’t seem to find it. The whole wifi setting in the printer is gone and where it shows the status of the wireless light it doesn’t even turn on. I tried to do it another way and it tells me to turn wireless setting on but like I said the whole setting is gone.

[Nal_NR]

Hi @Alex770,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!