I’m trying to connect my HP Deskjet 3721 via my hotspot

[HeatherMaryW]

I’m unable to connect my HP Deskjet 3721 to my hotspot. Any advice appreciated

[Nal_NR]

Hi @HeatherMaryW,

Welcome to the HP Support Community. 

I'd be happy to help you! 

You can use your mobile phone as a hotspot but when you do this, your mobile will act as a router.

In this scenario, you will no longer be able to print from the same phone, however, you can connect another device to the same hotspot and print from that device.

You may refer to -https://support.hp.com/us-en/document/ish_1841315-1637332-16

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Heathermary1]

I had connected my laptop to the hotspot on my phone and was then trying to print from that. Any other solutions? 

However, in the meantime I am getting WiFi through a NetGear Nighthawk. Does that make a difference?

[Nal_NR]

Hi @HeatherMaryW,

Yes, it may be.

Is that your home network?

If yes, Using NetGear Nighthawk:

If you have access to WiFi through your NetGear Nighthawk, consider the following:

Connect Printer to Nighthawk:

• Connect your HP Deskjet 3721 to the NetGear Nighthawk WiFi network. This can often provide a more stable and reliable connection than a hotspot.

Printer Configuration:

• Check the printer settings on the HP Deskjet 3721 to ensure it is connected to the correct WiFi network (NetGear Nighthawk).

Reconfigure Print Job:

• If you've switched from a hotspot to the Nighthawk, reconfigure the print job on your laptop to use the printer connected to the Nighthawk.

Check Network Stability:

• Ensure that the NetGear Nighthawk is providing a stable and strong WiFi connection. Unstable connections can lead to printing issues.

Update Router Firmware:

• Check if there are any firmware updates available for your NetGear Nighthawk router. Keeping the router firmware up to date can resolve potential compatibility issues.

Additional Tips:

Restart Devices:

• Restart your printer, laptop, and NetGear Nighthawk to refresh the connections.

Print a Test Page:

• Use the printer's control panel to print a test page. This can help identify if the issue is with the printer itself or the connection.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Heathermary1]

I cannot get the printer to connect to any WiFi network. Not my phone hotspot or my NetGear Nighthawk after following all the steps. I've also used a lot of ink and paper printing out instruction pages!!

Any other suggestions. It's driving me nuts!

[Nal_NR]

Hi @HeatherMaryW ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Heathermary1]

I have been away for a week and not near my printer. Access has been denied to the private message. I am about to go buy an Epsom! Is there anyone who can help me over the phone?

[Nal_NR]

Hi @Heathermary1,

If you wish to talk to someone over the phone,  we have limited support boundaries in the support community as of now.

I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!