I’m trying to connect my new HP ENVY 6032e printer to my home WiFi.

[Remy188]

I’m trying to connect my new HP ENVY 6032e printer to my home WiFi.  It Shows error every time I try connect it through the HP Smart app. Or shows network error/connection. And my WiFi connection is really good. 
Could someone please let me know of anything I can do that might help me connect to the printer.

thanks!

[Nal_NR]

Hi @Remy188,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with connectivity.

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

To connect your HP ENVY 6032e printer to your home Wi-Fi using the HP Smart app and resolve any network errors, follow these steps:

1. Prepare Your Printer and Network

• Ensure Your Printer is Powered On: Make sure your HP ENVY 6032e is turned on and in a ready state.
• Check Wi-Fi Signal Strength: Ensure your printer is within a reasonable range of your Wi-Fi router.
• Disable VPN: If you are using a VPN on your device, disable it temporarily as it can interfere with the setup process.

2. Reset Network Settings on the Printer

1. Reset Network Settings:
   • Press and hold the Wireless button and the Cancel button on the printer for 3 seconds. This will reset the network settings.

3. Use the HP Smart App

Download/Update HP Smart App:

• Ensure you have the latest version of the HP Smart app installed on your device. You can download it from the HP website or your device's app store.

Open HP Smart App:

• Open the HP Smart app and make sure your device is connected to the same Wi-Fi network you want to connect your printer to.

Add a New Printer:

• In the HP Smart app, click on the Plus sign (+) to add a new printer.
• The app should search for printers in setup mode. Your HP ENVY 6032e should appear in the list.

Follow On-Screen Instructions:

• Select your printer from the list and follow the on-screen instructions to connect it to your Wi-Fi network. You will need to enter your Wi-Fi password during this process.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Remy188,

Please find the next steps below.

4. Manual Wireless Setup (Alternative Method)

If the HP Smart app continues to give errors, try setting up the printer manually:

Use Wi-Fi Protected Setup (WPS):

• If your router supports WPS, you can use this method.
• Press and hold the Wireless button on the printer until the light starts blinking.
• Press the WPS button on your router within 2 minutes.
• The printer and router should connect automatically.

Embedded Web Server (EWS) Setup:

• Connect your printer to your computer using a USB cable temporarily.
• Open a web browser and type 192.168.223.1 in the address bar to access the Embedded Web Server (EWS).
• Navigate to the network settings page and enter your Wi-Fi network credentials manually.
• Disconnect the USB cable once the printer is connected to the Wi-Fi network.

5. Troubleshooting Tips

• Restart Devices: Restart your printer, router, and the device running the HP Smart app.
• Check Router Settings: Ensure your router is not blocking the printer from connecting (check MAC filtering settings).
• Firmware Update: Ensure your printer's firmware is up to date. You can check for updates through the HP Smart app or the HP support website.

By following these steps, you should be able to connect your HP ENVY 6032e printer to your home Wi-Fi network. If you continue to experience issues, contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[lawslate]

i have changed my service provider and now my hp envy 6032e wont connect to internet